CORTIS – The 2nd EP [GREENGREEN] (Weverse Albums ver.)

I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase.

• 💗 Our Policy

  We want you to be happy with your order! If there is an issue with your purchase, please contact us as soon as possible so we can help resolve it.

  📦 Returns

  We accept returns for eligible items within 14 days of delivery, provided that:

  • The item is unused and in its original condition.

  • The item is returned with all original packaging and inclusions.

  • The item has not been damaged, opened, or altered.

  • Proof of purchase or your order number is provided.

  Please contact us before sending anything back. Unauthorized returns may not be accepted.

  ❌ Non-Returnable Items

  For hygiene, safety, and product-condition reasons, certain items may not be eligible for return, including:

  • Photocards or collectible cards that have been removed from their original packaging

  • Opened albums or sealed products

  • Pre-order benefits and special promotional items

  • Personalized or custom-made items

  • Digital products

  • Items damaged after delivery due to customer handling

  💰 Refunds

  Once your return has been received and inspected, we will notify you whether your refund has been approved.

  Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

  Original shipping fees are generally non-refundable, unless the item received was incorrect, defective, or damaged due to an issue on our end.

  📸 Damaged or Incorrect Items

  If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

  Please provide:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

  If the issue is confirmed, we will work with you to arrange a suitable replacement, refund, or other solution.

  ⚠️ Important

  We are not responsible for damage caused by improper handling after delivery. We also cannot guarantee refunds or replacements for packages that are lost or delayed after being marked as successfully delivered by the shipping carrier.

  If you have any questions about our Return & Refund Policy, please contact us before placing your order.

  Thank you for supporting our K-pop shop! 💗

📦 Shipping Period

Please allow 15–30 business days for your order to arrive after it has been shipped. Delivery times may vary depending on your location, customs processing, carrier delays, and other circumstances outside of our control.

✈️ Processing & Shipping

• Orders are carefully packed and prepared before being shipped.

• Once your order has been dispatched, you will receive a tracking number when available.

• The estimated shipping period is 15–30 business days.

• Please note that weekends and public holidays may affect delivery times.

• International orders may experience additional delays due to customs or local postal services.

⚠️ Important

The 15–30 business day timeframe is an estimate, not a guaranteed delivery date. We kindly ask that you allow the full shipping period to pass before contacting us regarding a delayed order.

If your order has not arrived after the estimated delivery period, please contact us with your order number so we can assist you.

Thank you for your patience and for supporting our small K-pop business! 💗